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Forum Discussion

Mambler215's avatar
Mambler215
Explorer | Level 3
5 months ago

I've paid for Dropbox through PayPal, but it shows I'm on the Basic plan.

I have been paying for Dropbox via Paypal for almost a year now but I use Dropbox infrequently. When I went to access my Dropbox account today, it shows that I'm on the Basic plan with no billing his...
Billing
Dropbox Basic
Payments
Plans
Mambler215's avatar
Mambler215
Explorer | Level 3

Below is a screenshot of what I see. I only have Paypal notifications about my payments to Dropbox but no confirmations from Dropbox in my email. I'm hoping my personal account is not still tied to an old work account that I no longer have access to.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi Mambler215, do you see any confirmed payments (with an invoice and receipt) on this page on your account?

  • Mambler215's avatar
    Mambler215
    Explorer | Level 3
    5 months ago
    Hi Jay,
    It shows that I have no billing history or invoices but, I do have monthly invoices from PayPal for $11.99.

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