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Solved
I've received a $19.99 charge, even though I've never authorized a Dropbox upgrade.
For the past 5 months I’ve been disputing a charge on my credit card for $19.99 I do not pay for any drop box upgrade plans or services and have NEVER authorized my credit card to be used. I am not a...
I received a positive reply that Dropbox acknowledged that someone used my card info and they reversed the charged and the subscription that someone had been trying to use with a different email
I’ve contacted my bank and have had new cards sent. New everything. I Disput this every month.
why are these charges associated with an email that isn’t mine and why can’t Dropbox report or suspend the account
- Rich
Super User II
why are these charges associated with an email that isn’t mine and why can’t Dropbox report or suspend the account
Have you contacted Dropbox Support yet? They can assist but you need to contact them as I described above. Once you do, reply here with your ticket number.
As for how the charges are associated with an email that isn't yours, someone likely got hold of your credit card information and used it to pay for an account.
I’ve contacted my bank and have had new cards sent. New everything.
That typically doesn't matter for subscription services due to a credit card account updater. This is a service provided by credit card companies to automatically update your billing information with companies where you have a recurring charge. They do this so you don't lose service due to a missed subscription payment when your billing information changes.
If your bank isn't explicitly blocking charges from Dropbox, then Dropbox would just continue to charge you until it's told to stop.
I can’t call, I can’t email. I’m not giving drop box a dime of my money or my cc information. So it’s like they are holding me hostage
- Rich
I can’t call, I can’t email.
Because you're visiting the page while you're still signed in to an account. As I stated, you need to visit the page that I linked while you're NOT signed in, then you'll be able to submit a request.
This is why I suggested that you use an Incognito or private browser window when visiting the page, to ensure that you're NOT signed in at all, even to these forums.
