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FrustratedBen's avatar
FrustratedBen
New member | Level 1
2 months ago
Solved

I've received a $19.99 charge, even though I've never authorized a Dropbox upgrade.

For the past 5 months I’ve been disputing a charge on my credit card for $19.99 I do not pay for any drop box upgrade plans or services and have NEVER authorized my credit card to be used. I am not a...
cancellations
Dropbox Basic
Payments
  • FrustratedBen's avatar
    FrustratedBen
    2 months ago

    I received a positive reply that Dropbox acknowledged that someone used my card info and they reversed the charged and the subscription that someone had been trying to use with a different email 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
FrustratedBen wrote:

Well I received an email but I’m not sure the agent will help me with what I need.

Why not? As long as you filled out the form and provided information, you should be fine. Be patient as it could take a day or so before you get a response.

Tagging Nancy

FrustratedBen's avatar
FrustratedBen
New member | Level 1
2 months ago

I received a positive reply that Dropbox acknowledged that someone used my card info and they reversed the charged and the subscription that someone had been trying to use with a different email 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi FrustratedBen, let me jump in here. 

    I also had a look into the ticket you provided above and I can see our support agent’s latest email. 

    If you need something else, please feel free to reply back in the same email thread and she’ll further assist.

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