Forum Discussion

forallatlantis's avatar
forallatlantis
Explorer | Level 4
3 months ago

Logged into an old account and couldn't find my files

I recently logged into an old account but my only archived that I left in it is missing. Why this happenend and how to recover the archive ? I mention the account was not disabled or deactivate by ...
File access
restore
forallatlantis's avatar
forallatlantis
Explorer | Level 4
3 months ago

Why didn't they announce it?

Is it a way to recover it now ?

Last login was in Oct 24, 2023

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey forallatlantis, if you didn't receive an email informing you about an upcoming account deletion, the account probably wasn't deleted.

Have you tried searching for the missing files through the search bar at the top right of your "all files" page?

What did you see in the events page that Rich suggested?

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