You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jaredx336's avatar
Jaredx336
Explorer | Level 3
3 months ago

Lost access to account, can't cancel subscription

Hello, I have lost access to my Dropbox account and can't cancel my subscription. I have all of the banking details, I am hoping someone can help. Thank you, Jared
cancellations
Payments
  • Jaredx336's avatar
    Jaredx336
    Explorer | Level 3
    3 months ago
    I've tried this, the page isn't working properly. It says I haven't put in the last 4 digits of my card number nor my exp date. I have tried this on 2 different browsers.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago

      You will need to contact support via www.dropbox.com/support and ask for help. 

      Do that while not logged in, even to here. It may be easier to use an incognito window. When at the site there is an option to get help with account issues. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!