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Forum Discussion

VCB1's avatar
VCB1
Explorer | Level 3
4 months ago

Lost email of a paid account and I need to cancel the subscription

I need to talk to someone in Dropbox.

I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they say that it has been excluded years ago when I went out of the organization - it was my university email.
I also have another account without a plan using my personal email.
 
Dropbox still charges me the plan regarding my lost university email and I NEED to solve this problem, but it is IMPOSSIBLE to talk to anyone in Dropbox using muy non-paid account. And all solutions I found needed to login in my lost account.
I need to cancel the plan, and/or transfer the plan to my other account, and/or recover my access without accessing my lost email. 
 
It is urgent and I need support - I pay for it in my account linked to my lost email.
cancellations
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 months ago
    VCB1 wrote:
    I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    • VCB1's avatar
      VCB1
      Explorer | Level 3
      4 months ago

      I have tried it. Without success. I need to talk to someone in Dropbox, once my plan allows it and my case is a completely rare situation. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey VCB1 - sorry to hear you're having issues with this.

         

        May we reach out via email to the email address that's linked to your Community profile, in order to investigate further? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey VCB1, I checked and it seems that both of these tickets were automatically spammed by our system. 

     

    However, there's a different ticket that you've managed to open in Portuguese. I've informed and shared info on the email itself, and an agent will be with you shortly.  

    • VCB1's avatar
      VCB1
      Explorer | Level 3
      4 months ago
      I am still waiting for a contact or a solution. My creditcard has already charged me, and I need to solve this ASAP. You should consider this urgent.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey VCB1. I just logged a new ticket for you to the email address you see here. 

         

        Please check it and reply to me when you can.

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