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Ide Claessen Business's avatar
Ide Claessen Business
New member | Level 2
12 months ago

Lost my Dropbox data after one of my email addresses has stopped

Hi,   So I have 2 Dropbox accounts. 1. Business Account (2TB), un der email address [Removed as per Community Guidelines]. This email address has stopped, So I cannot access thai DB account anymor...
Account Access
Create or delete account
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Ide Claessen Business, thanks for bringing this to our attention.

 

If you don't have access to your Dropbox account, then it wouldn't be possible to regain access to it without the email address. You can try to contact the support team directly to look into this matter in more detail by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

Make sure to pick an email to which you can receive and send emails from.

 

Currently, there isn't a method to merge two Dropbox accounts together.

 

If you have any further queries, feel free to message back.

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