You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

FinSchal 's avatar
FinSchal
New member | Level 2
2 months ago

My account was upgraded but I didn't authorize it

Hi, Today I received a message from PayPal stating that an automatic payment of $199 has been made to Dropbox. This was very surprising to me because I do not recall subscribing to any such p...
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sorry to hear about this, FinSchal .

 

Please keep in mind, though, that Dropbox cannot take a payment from you, unless you provide your billing info.

 

Perhaps you had a trial, which reverted to a paid subscription, because it wasn't cancelled.

 

I'd suggest reaching out to our support team for further assistance on this, as we can't access info specific to your account here on the Community.

 

Once you have your ticket number, please send that along to us as well.

 

Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!