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My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system...
LauraLOTC wrote:
When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?
When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.
Hannah
Dropbox Staff
Dropbox StaffHey JES4, sorry to hear about this.
When you become a member of a Dropbox Business team and the team admin chooses to delete you from the team, your account is indeed deleted.
What the admin needs to do now is restore your account (they have 7 days since the deletion) and then convert your account to an individual one.
That way, you can get your account back and re-upgrade to your preferred plan.
Thanks so much for helping out Hannah,
well, that's been a couple of weeks ago now. We decided to continue under the current status until we found time to work this out. Too late now I'm afraid. Do you have any hints for me on how to proceed from here on? I could probably set up a new dropbox account but my Mail + PW is connected to the business account. I know I can somehow swop between a business account and a private account. But actually how do I do this? Right now I'm considering to pack my things and leave for Google Drive 😞
Best
Jan
- Hannah
Happy to try and help, if I can, Jan!
Why do you think that your email and password is still connected to the Business account?
Did you get an error when you tried to set up a new account?
Sorry for replying so late! When I try to log on to the Dropbox Website I get to the Company's business account right away. So I thought I'm obviously connected to that account and can't use my data for another account. But I found out by some other tips and tricks that the admin of the business account might still be able to change my settings and re-install a private account (unless he's deleted my account as you said).
I will now save my data on a HDD and than ask the admin to follow a step by step instruction I've found.
Best
Jan
- Hannah
No worries, Jan!
If you can still login to your account, you might not be removed from the team at all, so do make sure to ask the admin to check that from the Members tab in their admin console.
And make sure that they use the conversion steps, as we discussed, so you'll get back to your original individual account without an issue.
Let me know if you need anything else!
