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Bronwenc's avatar
Bronwenc
Explorer | Level 3
25 days ago

My refund shows in PayPal but it hasn't come through to my bank account

I was issued a refund from my plan ( as I chose not to go ahead with current subscription) . PayPal shows this refund but it has not come through to my bank account. Refund was made 15 August
cancellations
Refunds
Bronwenc's avatar
Bronwenc
Explorer | Level 3
Not actually in the account just recorded as refunded
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Would you mind giving us your support ticket number, Bronwenc?

  • Bronwenc's avatar
    Bronwenc
    Explorer | Level 3
    25 days ago
    24130387
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      25 days ago

      Hi Bronwenc, thanks for the info, does the refund show up as being processed by Dropbox on this page?

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