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Forum Discussion

Dan_C's avatar
Dan_C
New member | Level 2
5 months ago

Need to cancel subscription but cannot access account as I have no access to email

Hi,   My email address that i used to previously login with has been de-activated by my employer and we now have new email addresses. I am unable to login to my DropBox account. I have an outstan...
Account Access
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for joining our Community, Dan_C.

 

If you wish to cancel your subscription, but can't access the email associated with it, you can still contact our support team for assistance:

 

  1. Open a private browsing/incognito window and go to this page.
  2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  3. Fill out the rest of the form.
  4. Click "submit".

 

Let us know once you have your ticket number.

 

Thanks!

  • yveslin's avatar
    yveslin
    Explorer | Level 3
    4 months ago

    Hi Hannah,

    I’m in a similar situation and had followed your instructions. I’ll provide my ticket number once available.


    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Sure thing yveslin 

       

      Take your time and let us know once you have your ticket number, in order for us to locate it on our end. Thanks! 

      • yveslin's avatar
        yveslin
        Explorer | Level 3
        4 months ago

        Dear Megan,

        It’s been a week and I still have not heard back from Dropbox, I do not have a ticket number to provide. Meanwhile, my credit card has already been debited. Please advise urgently.

        Thanks

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