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Forum Discussion

Dan_C's avatar
Dan_C
New member | Level 2
5 months ago

Need to cancel subscription but cannot access account as I have no access to email

Hi,   My email address that i used to previously login with has been de-activated by my employer and we now have new email addresses. I am unable to login to my DropBox account. I have an outstan...
Account Access
Billing
cancellations
Payments
yveslin's avatar
yveslin
Explorer | Level 3
4 months ago

Hi Hannah,

I’m in a similar situation and had followed your instructions. I’ll provide my ticket number once available.


Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Sure thing yveslin 

 

Take your time and let us know once you have your ticket number, in order for us to locate it on our end. Thanks! 

  • yveslin's avatar
    yveslin
    Explorer | Level 3
    4 months ago

    Dear Megan,

    It’s been a week and I still have not heard back from Dropbox, I do not have a ticket number to provide. Meanwhile, my credit card has already been debited. Please advise urgently.

    Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      yveslin, did you log your ticket with a different email address than the one you see here? 

       

      If yes, please check that email address’s inbox/spam folder and see if you can locate your support ticket now.

      • yveslin's avatar
        yveslin
        Explorer | Level 3
        4 months ago
        Hi Nancy,

        Here is my support ticket number:

        Ticket #24446560: DB: Billing, payments, and subscription changes

        I am looking forward to hearing back from you soon

        Regards

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