You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
PanaPal
3 months agoNew member | Level 2
Not using Dropbox but got charged for another year
I"m not using DB and yet got charged for another year. I can't figure out how to contact them to dispute the charge. Any ideas?
I disputed with my credit card company.
- WalterDropbox Staff
Hey there PanaPal - sorry to hear about this.
You mentioned that you're not using Dropbox, but got charged for another year. Does this mean that you used to have an annual Dropbox subscription in the past?
If so, did you cancel it so as to stop the automatic renewals? Did you upgrade through the website directly or through the app store on a mobile device perhaps?
As for your support options, you can have a look here.
Let me know more and we'll take it from there.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!