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syncer's avatar
syncer
Explorer | Level 4
2 years ago
Solved

Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear....
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syncer's avatar
syncer
Explorer | Level 4
2 years ago

Hi Walter and Megan 

I've checked my email and found one offering signup to the plan - the email is from May. The link takes me to https://www.dropbox.com/buy/basic-extra 

However the message I get is:
You aren't eligible for this plan. Try another plan or contact support.
What do I do now?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi syncer, happy Monday! 

 

Keep in mind that we are checking internally for a solution and will get back to you as soon as possible.

 

Thanks!

  • syncer's avatar
    syncer
    Explorer | Level 4
    2 years ago

    Hi Megan  - Happy Mon to you as well!

     

    It looks like the issue has been fixed as I was able to sign up using the link I provided above, today.

     

    Appreciate your efforts in getting this resolved for me!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Awesome news syncer!

       

      If you need anything else, let me know!

      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Happy to see that this is resolved!

         

        If anyone is experiencing the same problem, know that we've spotted some minor issues when users ''dismiss the promotion''. 

         

        Please reach out to us or contact support so we can assist.

         

        Thanks! 

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