You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

spag's avatar
spag
Explorer | Level 3
4 months ago

Paid for an upgrade but didn't get it

How on earth can I speak with someone? They screwed up my account... I paid for an upgrade and it hasn't been acknowledged. The chat and contact us features are a complete joke

Plans
upgrades
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey @spag - sorry to hear about this.

     

    Could you please clarify if you upgraded via the website directly or via the app store on a mobile device?

     

    Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

     

    Let us know more and we'll take it from there. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey @spag, thanks for the update.

       

      And how did you upgrade your account? Was it directly from dropbox.com or the Dropbox app on your mobile device?

      • spag's avatar
        spag
        Explorer | Level 3
        3 months ago
        I responded to an iCloud email on my phone

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