Forum Discussion

New member | Level 2

4 months ago

I paid for my plan, but my account didn't get upgraded.

I paid for the plus subscription and the amount is also deducted from my account but the upgrade is not showing up.

Super User

4 months ago

Hi, can you verify that you are signed in to the correct Dropbox account?

If you have multiple accounts, the upgrade might have been applied to a different account than the one you’re currently using.

Also, go to the Billing page in your Dropbox account settings to check the status of your subscription.

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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