Forum Discussion

Nick123's avatar
Nick123
New member | Level 1
3 months ago

Paid for my Plus upgrade but the account didn't get upgraded

I bought the plus upgrade, but nothing changed. The money has been has been charged from my account though. 
Billing
Dropbox Plus
Payments
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Nick123, thanks for bringing this to our attention.

How did you upgrade the account? Directly through our website or from the Dropbox app on your phone, through iTunes/Google Play?

Let me know and we'll go from there.

  • Nick123's avatar
    Nick123
    New member | Level 1
    3 months ago

    I paid through the website. After I got a refund I tried again and now it worked. Thanks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the update here, Nick.

      I'm happy to see that your issue was eventually resolved.

      Let us know if you need anything else!

       

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi Nick123 and welcome to the Dropbox Community. I am glad to see you got your account successfully upgraded.

      By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻 .

      If you're open to sharing, I’d love to hear how you use Dropbox daily and what features you rely on 💫.

      You never know, we might even be able to share tips to boost your productivity 💪. 

      Looking forward to hearing from you,

      T 😺 (Dropbox Community Manager)

      PS. We have dedicated spaces here on the Community. Take a peek and see if you’d like to jump into any of them 🙌.

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