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Forum Discussion

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
11 months ago

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
Billing
Dropbox Plus
Payments
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upgrades
  • Hannah's avatar
    Hannah
    11 months ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MikSchreuder18, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

Any details you can provide would be great!

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
11 months ago

Hi Jay,

 

Ik heb het gedaan op de app.

ik zie niks bij mijn facturen. heb ook geen email gehad.

er is wel 119,88 euro van mijn bankaccount af gegaan.

de kosten zijn naar Dropbox gegaan.

 

Groet, 

 

Mik Schreuder

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Is this via the Android or iOS app, as it does affect us on how to locate the purchase?

    ---

    Is dit via de Android- of iOS-app, omdat dit invloed heeft op hoe we de aankoop kunnen lokaliseren?

    • MikSchreuder18's avatar
      MikSchreuder18
      Explorer | Level 3
      11 months ago

      iOS-app, ik heb een iphone

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks, could you try these steps to restore the purchase to your Dropbox account?

        ---

        Bedankt. Kun je deze stappen proberen om de aankoop te herstellen naar je Dropbox-account?

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