We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

scougs's avatar
scougs
Explorer | Level 3
10 months ago

Paying for a dropbox plus account but account has changed to basic

I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space.  When I try to upgrade I prevents me as I am paying for another dropbox account with the same ID

Clearly corrupted somehow.  Any help?

Billing
Payments
Plans
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi scougs, thanks for bringing this to our attention.

     

    Are you certain that this is the same email address as the one with the paid plan?

     

    Can you check on the mobile app and site to see if the account is upgraded? Do you see any payments on this page?

     

    This will help me to assist further!

    • scougs's avatar
      scougs
      Explorer | Level 3
      10 months ago

      Hi Jay

       

      Definitely the same mail address

      same problem with the mobile app but dropbox is on my mobile with this mail address under subscriptions.  Please see attached screenshot

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions