Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

ElaineD's avatar
ElaineD
New member | Level 2
2 years ago
Solved

Plan apparently costs $331.20 but the bill is over $1600

The left says the bill is $331.20. The right says the bill is $1440.00 With VAT it's $1656.00 That's 400% more expensive. There's no explanation to justify this. How can Dropbox say it cost...
Payments
Plans
upgrades
  • Mark's avatar
    Mark
    2 years ago
    ElaineD wrote:

    That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.

    Yes it does. It says its per user per month:

     

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
ElaineD wrote:

How can Dropbox say it costs $331.20 and then bill a customer $1656?

It's $331.20 per user, and the license includes 5 users. $331.20 x 5 = $1656.

ElaineD's avatar
ElaineD
New member | Level 2
2 years ago

Drop box really needs to say that on their website!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    ElaineD wrote:

    Drop box really needs to say that on their website!

    They do. You can see it in the screenshot you posted.

     

     

    • ElaineD's avatar
      ElaineD
      New member | Level 2
      2 years ago

      That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        ElaineD wrote:

        That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.

        Yes it does. It says its per user per month:

         

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!