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M1ke41's avatar
M1ke41
New member | Level 2
2 months ago

Pop-ups in my Basic account keep prompting me to re-subscribe to Plus

Hi, I have been using the Basic Plan for a while now and it has worked well. Recently, I have been getting an annoying popup requesting that I resubscribe to the Plus Plan eventhough I have always be...
Dropbox Basic
Plans
M1ke41's avatar
M1ke41
New member | Level 2
31 days ago

Hi Nancy,

I get the message when I login, when I try to access or close a file, when I change folders etc - too many times to mention. I do not get the message when adding files!

I have managed to sync my files correctly now on my other devices. If only I could get rid of that popup message! 😞 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    30 days ago

    Hey M1ke41, can I send you an email, in order for us to perhaps have a closer look into this? 

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