Forum Discussion

M1ke41's avatar
M1ke41
New member | Level 2
2 months ago

Pop-ups in my Basic account keep prompting me to re-subscribe to Plus

Hi, I have been using the Basic Plan for a while now and it has worked well. Recently, I have been getting an annoying popup requesting that I resubscribe to the Plus Plan eventhough I have always be...
Dropbox Basic
Plans
M1ke41's avatar
M1ke41
New member | Level 2
29 days ago

Sure. No problem!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
29 days ago

Hey M1ke41! Please reply to my email, when you get the chance; we’ll go from there.

  • kurtkurtkurt's avatar
    kurtkurtkurt
    New member | Level 1
    9 days ago

    Hello, I am having this issue too. It is asking me to resubscibe over and over, basically every time I click something I'll get a popup. I haven't had a paid subscription in years and currently have 117mB stored on Dropbox

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Hi kurtkurtkurt, could you attach a screenshot showing this message that you're receiving on your Dropbox account?

      Which browser are you using? Does this occur on other browsers?

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