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Forum Discussion
Promo Discount on Checkout Not Working
I went to purchase a 2TB single user plan. A pop up appeared offering me a 25% discount if I purchased now, I accepted the Discount Claim, but the total price does not change. Whats the point of o...
I have the same problem. I also went to purchase a 2TB single user plan. A pop up appeared offering me a 25% discount if I purchased now, I also clicked "Claim my discount", but the total price on the page does not change. Will the discount be applied later in the process? It's not at all clear this will happen.
Jay
Dropbox Staff
Dropbox StaffHi DTMUK, did you continue to purchase a subscription at that point? Did the price change when applied?
When the price didn't change I did not trust it. So I did not purchase yet.
In the end I spoke to the customer service chat, and they asked for a screenshot which I uploaded to them in the chat. They assured me that I could go ahead and to give them time to process the discount. So I went ahead, and at no point during the checkout was the discount applied - so it is as the customer service chat said - they need time to process it. So far I have an email confirming I have paid full price, but nothing confirming the discount has been applied. I do hope and expect this will be sorted out when the customer services team come into work today.
As the other user says, it was as if the offer was meant to encourage me to complete the purchase, as I was still thinking about it. If so it worked, the offer did make me decide to go ahead on that basis. But it also means I expect Dropbox to only charge me the discounted rate.
