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jw1313's avatar
jw1313
Explorer | Level 3
3 years ago

Promo popup offer disappeared

Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but n...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Thanks for posting about this here, jw1313! 
 
Do you remember what this promotion was about? Did you get a new device perhaps and you were offered promotional space? 
 
Any additional info you can send could help. 
 
Let me know when you’ve got more updates.
jw1313's avatar
jw1313
Explorer | Level 3
3 years ago

Hi, thanks for replying!

 

It was a 3 months free offer for me to upgrade from my basic account. No new devices.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to jump in here, jw1313, but can you check your email, to see if you also received an email about this promotion?

    • jw1313's avatar
      jw1313
      Explorer | Level 3
      3 years ago

      i did check and checked again - sadly, nothing

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey jw1313, would it be OK if we reach out via email to have a further look internally at this  point? 

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