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jw1313's avatar
jw1313
Explorer | Level 3
3 years ago

Promo popup offer disappeared

Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but n...
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jw1313's avatar
jw1313
Explorer | Level 3

Hi, thanks for replying!

 

It was a 3 months free offer for me to upgrade from my basic account. No new devices.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Sorry to jump in here, jw1313, but can you check your email, to see if you also received an email about this promotion?

  • jw1313's avatar
    jw1313
    Explorer | Level 3
    3 years ago

    i did check and checked again - sadly, nothing

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey jw1313, would it be OK if we reach out via email to have a further look internally at this  point? 

      • jw1313's avatar
        jw1313
        Explorer | Level 3
        3 years ago

        I was led to understand that the forum was the only place to resolve issues for basic members. I needed the space so purchased one month of service hoping that this could be resolved before renewal comes up

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