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Forum Discussion
Purchase page keeps refreshing
I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.
This has to be t...
Hello,
Mac user based the uk.
I am a Dropbox basic user trying to subscribe to DropBox Plus (2 TO) but Dropbox doesn't accept my paiement.
I have entered my visa détails, clicked on subscribe, and I am stuck at the identity check which is on repeat. I pass the test, sélect the right box which Dropbox confirme only to ask me a fer second later to pass another one and so on.
All idea about what could be the issue very welcome.
T.
- Jay
Dropbox Staff
Hi Otto2, thanks for messaging the Community!
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!Hi Jay
Thank you very much for replying.
I have tried and failed with:
- private browsing on Safari on my Mac
- normal browsing in Chrome on a different Mac (that doesn't belong to me)
- private browsing on Chrome on a different Mac (that doesn't belong to me)
I suppose if the 2nd and 3rd test didn't work it is pointless to try after clearing my cache/resetting my browser (which I would like to avoid doing if possible).
And extra ideas very welcome.
T.
- Jay
Do you have any proxy, VPN, or even ISP/router issues could be restricting traffic to the following Dropbox domains?
Thank you for keeping trying to solde this!
I don't think so as I am using Dropbox everyday including the online version without and problem.
T.
