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nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
3 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
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Otto2's avatar
Otto2
Explorer | Level 3

Hello,

Mac user based the uk. 

I am a Dropbox basic user trying to subscribe to DropBox Plus (2 TO) but Dropbox doesn't accept my paiement.

I have entered my visa détails, clicked on subscribe, and I am stuck at the identity check which is on repeat. I pass the test, sélect the right box which Dropbox confirme only to ask me a fer second later to pass another one and so on.

All idea about what could be the issue very welcome.

T.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Otto2, thanks for messaging the Community!

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.


Keep me updated with any progress!

  • Otto2's avatar
    Otto2
    Explorer | Level 3
    3 years ago

    Hi Jay 

     

    Thank you very much for replying.

     

    I have tried and failed with:

    - private browsing on Safari on my Mac

    - normal browsing in Chrome on a different Mac (that doesn't belong to me)

    - private browsing on Chrome on a different Mac (that doesn't belong to me)

    I suppose if the 2nd and 3rd test didn't work it is pointless to try after clearing my cache/resetting my browser (which I would like to avoid doing if possible).

     

    And extra ideas very welcome.

     

    T.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Do you have any proxy, VPN, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

    • Otto2's avatar
      Otto2
      Explorer | Level 3
      3 years ago

      Thank you for keeping trying to solde this!

      I don't think so as I am using Dropbox everyday including the online version without and problem.

      T.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Otto2, hope it’s OK if I jump in here. 

         

        Did you, by any chance, try a different payment method, in order to upgrade your Dropbox account? If you’ve got another card, or even PayPal, please give that a go and let me know what happens.

         

        If that’s not possible though, I can open a ticket for you and investigate this further. 

         

        Keep me updated!

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