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Forum Discussion
Purchased upgrade on wrong account. How to transfer?
Hi. It seems I have two drop box accounts with a work email and a personal email. I accidentally purchased an upgrade on the wrong one. Work email. I really want my upgraded account to be Linked to...
- Thanks. I ended up logging in on the upgraded account which has better support options. They will cancel the error then once I’m refunded I can go and upgrade on the correct account. It was really speedy and fast service. Very impressed.
Megan
Dropbox Staff
Dropbox StaffHi Gidgette, let's jump right into this!
Yeah, I'd also suggest that you contact our Support team about this, since they have more visibility and better tools in order to help you with that.
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
