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Lucas32's avatar
Lucas32
New member | Level 2
2 months ago

Can I get a refund for a recent charge?

  Hello Dropbox community, my name is Lucas and I’m from Montevideo, Uruguay. I created an account to use for a week, and then that account remained open with a subscription that was charged. Yes...
cancellations
Payments
Refunds
maher1982's avatar
maher1982
Icon for Super User rankSuper User
2 months ago

Dropbox typically handles refunds on a case-by-case basis.

If you want to request a refund, you’ll need to contact support for assistance. Go to https://www.dropbox.com/support/billing-issues to start the process.

Visit the support page while you're NOT signed in to a Dropbox account or the Community Forum, and you’ll see an option for Billing issues. -It's best to use an Incognito or Private browsing session to make sure you're not signed in-

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