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Forum Discussion

dhomuth's avatar
dhomuth
New member | Level 2
4 months ago

Can I get a refund for a subscription I no longer need?

For some years, I was an automotive writer for several magazines.  I used my Dropbox Basic to transfer photos of cars to various publishers and was quite pleased with how it worked.  But my circumsta...
cancellations
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
dhomuth wrote:

I'm ... requesting that my subscription be cancelled and the billing charge reversed. ... and I keep coming up against the statement that refunds are not available.

You can try contacting Support, but it's true that subscription are non-refundable. There are certain (legal) exceptions to that, like the cooling-off law in the UK, but only Support would be able to determine if any apply.

 

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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