We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

dhomuth's avatar
dhomuth
New member | Level 2
28 days ago

Can I get a refund for a subscription I no longer need?

For some years, I was an automotive writer for several magazines.  I used my Dropbox Basic to transfer photos of cars to various publishers and was quite pleased with how it worked.  But my circumsta...
cancellations
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
28 days ago
dhomuth wrote:

I'm ... requesting that my subscription be cancelled and the billing charge reversed. ... and I keep coming up against the statement that refunds are not available.

You can try contacting Support, but it's true that subscription are non-refundable. There are certain (legal) exceptions to that, like the cooling-off law in the UK, but only Support would be able to determine if any apply.

 

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!