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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Katie DSouza's avatar
Katie DSouza
New member | Level 2
2 years ago

How do I cancel my free trial?  The instructions tell you to click on Plan tab- this doesn't exist.  The chatbot doesn't work and you can't access the help desk if you're not a paying customer.  I've emailed for assistance but no reply.  I don't have the ability to pay the £98 charge.  My credit card company can't cancel the payment until it has been made.  Closing the account doesn't seem to work either.  Please help!

Slick180's avatar
Slick180
Explorer | Level 3
2 years ago
Having the exact same problem but no one on here has responded or tried to help, it is stressing me out.

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