Forum Discussion

ensaine's avatar
ensaine
Explorer | Level 3
9 months ago

I cancelled my free trial, but I was still charged

I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
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ensaine's avatar
ensaine
Explorer | Level 3
9 months ago

I forgot to link my email in that post [email removed as per Community Guidelines]

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey ensaine, thanks for the info! 

 

A Basic account is definitely free, so it sounds like the charge might be linked to a different Dropbox account. Could that be the case? 

 

If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.

  • ensaine's avatar
    ensaine
    Explorer | Level 3
    9 months ago

    I only have one Dropbox account. I tried to look at the payment lookup tool and it won't tell me the email associated with the payment. 

    • ensaine's avatar
      ensaine
      Explorer | Level 3
      9 months ago

      Sorry for the confusion, it did tell me the email and it's under my email which is correct, but I never made any purchases. It said I made a purchase for "Dropbox Plus for $131.27" But if you look at my Dropbox account I'm still on the basic plan. Is it possible I got charged as a renewal fee 

      • ensaine's avatar
        ensaine
        Explorer | Level 3
        9 months ago

        According to my account, I'm still on the basic plan, but apparently, there was a charge for the Dropbox Plus plan, but my account is still on the basic plan, so I don't even understand how that's possible

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