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Forum Discussion
I have an unauthorized charge linked to an account I don't know.
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Hannah
Dropbox Staff
Dropbox StaffSorry to hear that, T1509.
Keep in mind that Dropbox cannot create or upgrade an account using your billing info, unless you yourself, or someone that has access to it, has provided it.
That being said, can you give us the ticket number for your communication with our support team regarding your refund request?
I have an unauthorized charge and would like to request and refund and stop future charges. My ticket number is #24009889 and I’ve reached out to support and still no response
- Megan
Hey Laureenn, thanks for posting here today!
Would you mind checking if the ticket number you've provided is correct and that it has all the numbers correct?
I'm asking because I just checked on our system, and couldn't locate the ticket number, or any other linked to your Dropbox-Community linked email address.
Let me know more and we'll take it from there!
