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ElleBelle1's avatar
ElleBelle1
Explorer | Level 3
6 months ago

I paid for Dropbox Plus, but my account is still Basic. I contacted Dropbox, but no response.

Upgraded my Basic Dropbox account to Dropbox Plus a while ago but still only have 2GB of memory.  My original Basic Account is affiliated with another email address but that should not matter.  Have ...
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ElleBelle1's avatar
ElleBelle1
Explorer | Level 3
5 months ago

Hannah ~ 

too Much time has lapsed for me to remember how I purchased my Dropbox Plus Account. I can tell you that I am charged every single month for a service I do not receive.

Regretfully, I just attempted to sign into my Dropbox App using my Apple ID and I was just charged an additional $18.00 to my credit card and my account is still basic!

what is going on?

is there a person I can speak to to clarify all of this? Please!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey ElleBelle1, let's try one more thing, please.

 

Since you're using an iOS device, can you open the Dropbox app, tap on 'Account', then on the gear icon and then on 'Restore purchase', to see if that helps?

 

If it doesn't, let me know and I'll be happy to send an email in order for us to have a closer look into this. 

  • ElleBelle1's avatar
    ElleBelle1
    Explorer | Level 3
    5 months ago

    Thanks for your response. Regretfully, your suggestion has not worked. The response I received is “Unable to Restore Purchases ~ The operation couldn’t be completed”. 
    Looking forward to your suggestion in helping to resolve this. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hi again, ElleBelle1. It looks like this will need to be checked by our support team indeed, since we don’t have account visibility here on the forum. 

       

      Have you attempted to log any tickets with our team at this point, and if yes, can you send me your ticket number here perhaps?

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