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Forum Discussion

Alter2024's avatar
Alter2024
Explorer | Level 3
8 months ago

I redeemed a license key for 3 years, but now my Dropbox account has been suddenly downgraded.

I wanted to inquire via email, but since I couldn't find an address, I'm asking here instead. I purchased a 3-year license key for Dropbox Plus 2TB from Yahoo's site and completed the application a...
downgrade
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for posting this on our forum, Alter2024!

 

Can you send me a screenshot of what you see on your Dropbox account? 

 

Did anything else happen at all, right before your account got downgraded? 

 

Let me know, and we can go from there.

  • Alter2024's avatar
    Alter2024
    Explorer | Level 3
    8 months ago

    Thank you very much for your prompt response.


    I have taken a screenshot of the "Subscription Plan" page of my account. Since I am Japanese and the page is written in Japanese, I apologize for any inconvenience this may cause.


    Regarding the downgrade of my account, I don’t recall any specific events. I believe it occurred either on 2024-07-19 or the previous day, 2024-07-18. The only thing that stands out is that the date "申請済み" (application completed) is exactly five months from 2024-02-18.


    Additionally, I purchased this activation key through YahooShopping. I also have a PDF of the purchase details, including the activation key, that I received at the time of purchase. Please let me know if you need it.


    Best regards,

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the additional info! Don’t worry at all about the language of the screenshot. 

       

      Since this is an account-specific matter, I’d like to log a support ticket for you to this email address and check this internally. 

       

      Let me know if that’s alright and I’ll get things started.

      • Alter2024's avatar
        Alter2024
        Explorer | Level 3
        8 months ago

        Thank you.

        Please proceed with the investigation.

        If you need any additional information, please let me know

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