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jcooley's avatar
jcooley
Explorer | Level 3
3 months ago

I upgraded my Dropbox account, but I don't see my Plus plan.

I upgraded to plus, but my computer has not updated to the plus plan. I have spent 4 hours trying to get someone to help me from dropbox. My contact information is [removed per Community Guidelines]
Dropbox Plus
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey jcooley, sorry to hear about that.

 

How did you upgrade your Dropbox account? Did you do it on www.dropbox.com or iTunes/Google Play? 

 

After upgrading your account, did you receive an email confirmation? If you did, I’d like you to check if it’s been sent to the same email address that you see here.

 

I just want to make sure there’s not a second Dropbox account that’s been upgraded instead.

 

Let me know when you have more info.

  • jcooley's avatar
    jcooley
    Explorer | Level 3
    3 months ago

    Nancy,

    I clicked on the Dropbox icon when it said i was over my limit. I went to the Dropbox website and entered all my information plus my payment. I have yet to hear anything back. My company was seriously considering opening a corporate account with Dropbox. But if this is the way your company handles customer support, I don't know. Please feel free to call me or email me. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi jcooley, let me jump in here too! 

       

      What do you currently see when visiting your account's plan page? 

       

      If you have the payment info available, would you mind checking our self-serve look-up tool, in order to locate where the charge is coming from? Just in case you upgraded another account, and not the one you're using. 

      • jcooley's avatar
        jcooley
        Explorer | Level 3
        3 months ago

        Megan,

        My Transaction ID # is [removed]. Last 4 of credit card is [removed]. Expiration date is [removed]. 

         

        If I can't get resolution, I want my money refunded. I am tired of not being able to get this resolved.

         

        [personal information removed per the Community's Guidelines]

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