Forum Discussion

Tata1995's avatar
Tata1995
New member | Level 2
4 months ago

I'm being charged for an account I can't access. What can I do?

Hello,   Before leaving a previous employer I forgot to deactivate my dropbox account linked to the work email. As I was paying for the subscription myself, I am still being charged but the emplo...
Account Access
cancellations
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey there Tata1995 - sorry to hear about this.

 

I'd recommend getting in touch with our support team directly for further assistance through this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

 

Once you get a ticket ID from our system, you can share it with us here so that we can look it up as well, if needed.

 

I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!