You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Serious Issues with Billing - can't update credit card
Our admin dropbox account will not allow us to update my billing.
I click update it gives me a pop up at the top telling me "failed to cancel changes". Nothing happens
I then click on Family as I have a family plan and it gives me the "Something went wrong. Please try again later"
I have scoured the help desk for a number to call. None.
I have tried leaving a ticket but I am told by dropbox's help desk that my subscription level doesn't allow me to put in a request for help form. Even though I pay $300 a year then $35/month. I would hope that $700+ a year for file storage would get you the ability to ask for help.
My credit card has changed and I literally can't even update my billing, and dropbox has no way for me to ask for help.
I'm beyond frustrated.
kli_dbxDropbox Engineer
I see that you are also on a team trial. Unfortunately, you cannot manage your individual subscription while on a team trial. You can update your billing after your trial ends and you disband your team or you can choose to add billing to your team trial and convert to a paid team at the end of your trial period.
