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Forum Discussion
Signed up for a monthly trial but got charged
I just signed up for the 30 day free subscription and put my details in and it still charged me for the month. What do I do?
Walter
Dropbox Staff
Dropbox StaffHi there Marco333 - sorry to hear about this.
You haven't clarified what you'd like to do in this case. Are you looking to cancel your subscription and get a refund perhaps or you had something else in mind?
Did you try contacting our support team about this directly to sort it out with account specific information?
Let me know more and we'll take it from there, Marco.
Hey Walter, I tried to contact support but it said my membership can’t access that. And yes I just canceled the membership and am looking for a refund.
- Walter
I see, thanks for clarifying that for me Marco333
Would it be OK if I sent you an email to have a further look internally?
- Yea that would be great
Please reach out to me as well I’m very frustrated by this exact same thing happening to me and immediately made me uninterested in potentially upgrading
Same thing just happened to me and so I’m no longer interested in the service very poor first impression
- Nancy
Makailahmarinmckinley, can you send me a screenshot of what you see here and here? If there’s any kind of personal info showing, please make sure to mask it first.
