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Forum Discussion

Marco333's avatar
Marco333
Explorer | Level 4
4 months ago

Signed up for a monthly trial but got charged

I just signed up for the 30 day free subscription and put my details in and it still charged me for the month. What do I do?
cancellations
Payments
Plans
upgrades
Marco333's avatar
Marco333
Explorer | Level 4
4 months ago
Hey Walter, I tried to contact support but it said my membership can’t access that. And yes I just canceled the membership and am looking for a refund.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

I see, thanks for clarifying that for me Marco333 

 

Would it be OK if I sent you an email to have a further look internally? 

  • Marco333's avatar
    Marco333
    Explorer | Level 4
    4 months ago
    Yea that would be great
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Thanks, Marco333, I just emailed you, so I'll see you there.

  • Makailahmarinmckinley's avatar
    Makailahmarinmckinley
    New member | Level 1
    20 days ago

    Please reach out to me as well I’m very frustrated by this exact same thing happening to me and immediately made me uninterested in potentially upgrading

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