You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Marco333's avatar
Marco333
Explorer | Level 4
2 months ago

Signed up for a monthly trial but got charged

I just signed up for the 30 day free subscription and put my details in and it still charged me for the month. What do I do?
cancellations
Payments
Plans
upgrades
Marco333's avatar
Marco333
Explorer | Level 4
Hey Walter, I tried to contact support but it said my membership can’t access that. And yes I just canceled the membership and am looking for a refund.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

I see, thanks for clarifying that for me Marco333 

 

Would it be OK if I sent you an email to have a further look internally? 

  • Marco333's avatar
    Marco333
    Explorer | Level 4
    2 months ago
    Yea that would be great
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks, Marco333, I just emailed you, so I'll see you there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!