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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
Plans
upgrades
dstula's avatar
dstula
Explorer | Level 3

Exactly the same problem. I am unable to upgrade to Plus, it won't let me pay, it won't show the upgrade price. Everything works until I log in, once I log in it gives an error. When I choose to upgrade to Essentials it works. When I want to use the offered discount on Plus, it does not work. Two days ago it worked but not anymore. No matter what browser, computer or whatever I use. What shall I do?

 

 

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi dstula, welcome to our Community!

 

Just to clarify: do you use a paid, or free plan at the moment? You can see more about this here. 

 

Let me know more, and we'll take it from there!

  • dstula's avatar
    dstula
    Explorer | Level 3
    2 years ago
    I use free plan at the moment.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi dstula, in this case, can I send you an email, in order for us to have a closer look into this?

      • dstula's avatar
        dstula
        Explorer | Level 3
        2 years ago
        Yes

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