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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
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upgrades
jfvolz's avatar
jfvolz
Explorer | Level 3
10 months ago
I’m here with this exact problem!! Need help!
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey jfvolz, sorry to hear you're having issues with this.

     

    May I ask if you've tried an alternative payment method to upgrade your account?

     

    Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too?

     

    Thanks so much!

    • jfvolz's avatar
      jfvolz
      Explorer | Level 3
      10 months ago
      I have tried 3 different computers, browsers, and payment methods. Still won’t work.
      I can’t attach a screen shot but it’s the same errors as others have experienced on this thread.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey jfvolz - sorry to jump in here, but would it be OK if we reached out via email to have a  further look internally?

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