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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
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TheQueenFantasia's avatar
TheQueenFantasia
Explorer | Level 3

I am having this exact problem with the exact screenshots I have been seeing from every one. Did y'all ever figure this out or what? Need to access my account ASAP.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Sorry to hear this, TheQueenFantasia. Do you mean that your Dropbox account has run out of space, so you can’t upload/sync any new files? 

 

Have you also tried upgrading via a different browser/incognito window in the meantime? 

 

If you happen to have another payment method available, can you please try it and let me know if the same thing happens? 

 

Ping me when you’ve got more info, and we’ll go from there.

  • TheQueenFantasia's avatar
    TheQueenFantasia
    Explorer | Level 3
    8 months ago

    Hi! 

    I mean that the same error message that this thread started with is what I am experiencing. The exact same. I have tried everything, new window, different browser, different device.  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the update, TheQueenFantasia.

       

      Can we send you an email, so we can investigate this further?

      • TheQueenFantasia's avatar
        TheQueenFantasia
        Explorer | Level 3
        8 months ago

        Yes! Please do!

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