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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.
 
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
 
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
Dropbox Plus
Payments
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upgrades
  • mynameissally's avatar
    mynameissally
    Explorer | Level 4
    7 months ago

    I have having the exact same issue and cannot continue my workflow. 
    "Something went wrong. Please refresh the page or contact customer support."

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey mynameissally - thanks for bringing this to our attention.

       

      Could you please clear your browser's cache and/or try another browser and let us know how it goes?

       

      If you still get the same error, I'd appreciate a screenshot too. 

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