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Forum Discussion

RLeonard's avatar
RLeonard
Explorer | Level 3
4 months ago

Stuck with an account attached to an old unusable email address. How to cancel?

I am paying monthly for an old account attached to old email address that I can not access. I can not close the account, or see how to change over my payments to the account that is attached to my ne...
Billing
cancellations
Create or delete account
Payments
RLeonard's avatar
RLeonard
Explorer | Level 3

#2416984


Above is my ticket number Megan. I would appreciate any help

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thank you for the ticket number reference @RLeonard!

 

I was able to locate it on our system, and an agent will get back to you as soon as possible.

 

I appreciate your patience! 

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