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Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

KAYEMARIE's avatar
KAYEMARIE
New member | Level 2

YES, ArchiJo,

How did you get this stopped?  I too have-not noticed the billing for years.. .my bad for not being Detailed.  

It is impossible to connect with a real person from this site! SO FRUSTRATING.  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI KAYEMARIE, did you try the steps provided by Rich to contact the billing team for them to investigate this matter in more detail?

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