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rowiemac's avatar
rowiemac
New member | Level 1
2 months ago

Suspicious subscription payment.

On 1Jan2025 I was billed $184 Aud  on my PayPal account for Dropbox international. This was not me. Have I been hacked? How do I  get it refunded please
Billing
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi rowiemac, let's jump right into this!

Have you tried to contact Dropbox Support directly to help you with this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

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