Forum Discussion

Susan Krumdieck's avatar
Susan Krumdieck
New member | Level 1
6 days ago

This is the third time I have cancelled Plus and I keep getting charged.

In 2023 I changed job and the new system would not allow dropbox.  I cancelled the Dropbox Plus, and deleted all but a few files  The next year, I got charged for the Dropbox Plus. i never used t...
Billing
cancellations
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 days ago

Log a ticket at www.dropbox.com/support with the evidence of your cancelling. When you cancel you receive an email to confirm this. Upload those. 

Nobody here can help, however, as its an account related issue. 

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