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AlisonG's avatar
AlisonG
New member | Level 1
2 months ago

Unable to cancel my Dropbox Essentials plan

I am unable to cancel my Essentials Plan. I have deleted all my Dropbox files and still can't cancel my plan.  There is no customer support and my plan is due to renew on Sunday 19th Jan.  What can I...
cancellations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey AlisonG - sorry to hear you're having issues with this.

Can you clarify if you're getting a particular error when following these steps? 

Thanks!

  • AlisonG's avatar
    AlisonG
    New member | Level 1
    2 months ago

    When I select the cancel plan button absolutely nothing happens, and I’ve tried it on my laptop and mobile. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey AlisonG, thanks for the update here.

      If you've tried it on different devices and are still having trouble, since you're on the Essentials plan, did you try reaching out to our support team for assistance?

      You can do so from this page.

      Let us know how it goes!

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