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Forum Discussion

Clballoo's avatar
Clballoo
New member | Level 2
22 days ago

Unable to cancel subscription plan

I have a paid account that I no longer use.  I no longer have access to the credit card that the account is connected to.  I’ve tried cancelling my plan through the site & the app, but it never allow...
  • Jay's avatar
    22 days ago

    Are you able to login to your paid account in order to cancel the subscription yourself, since you don't have the billing information?

     

    What error do you get when attempting to cancel?

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